1/2/2024 0 Comments Protools 2021.12Mac Pro 5,1, Mojave, Thunder Ridge TB3, Apollo SF TB3, Octo PCIe, Octo Satellite TB3, changed all TB3 cables - Problem happens Mac Pro 5,1, Mojave, revert back to Apollo SF FW, Octo PCIe, Quad Satellite FW - No problem Mac Pro 5,1, Mojave, Thunder Ridge TB3, Octo PCIe, Apollo SF TB3, Octo Satellite TB3 - Problem happens So here's the different scenarios I've tried (all scenarios using PT 2021.12 and UAD 9.15 except where noted): I was thinking possibly a UAD plugin being the issue, but when the Satellites are taken out of the equation, the issue doesn't happen. So the problem has to be with Pro Tools and TB3 Satellites. I ordered another brand new Octo Satellite the other day to try and just hooked it up and registered it two hours ago, loaded a session with nearly 90% DSP and the -38 error happened within 5 minutes of playback. So this had me thinking maybe the Satellite is defective. But as soon as I put the Satellite back in, the -38's come back. However, the interesting part is I took the Satellite out of the equation using only the Octo PCI and Apollo and DSP maxed out with no problems. So this leads me to believe that Pro Tools is possibly the actual root of the problem. But recently I found out that when this problem happens, my other audio applications (Console, Luna, Akai MPC) work perfectly fine with UAD plugins without rebooting the computer while along side them, the plugins most times will not run again in Pro Tools until a reboot is done. In order to fix this, I have to reboot the entire computer every time this happens.įor months I thought this was some UAD hardware defect with either the TB3 Satellite or the TB3 option card. Also, delay compensation of the audio is out of alignment. The music plays but the UAD plugins are not processing the audio and none of the meters on any of the UAD plugins works. When I reopen Pro Tools after power cycling the UAD hardware, the session and all plugins will load, but occasionally none of the UAD plugins actually work in the session. When it happens, Pro Tools and the UAD Meter app completely freezes. The errors usually come randomly during playback or when duplicating/loading a UAD plugin. The problem is when I'm running high DSP loads (say above 50-60%), I start getting -38 errors and Pro Tools freezes with spinning beach ball. I've done all the usual troubleshooting replaced TB3 cables, reset UAD hardware, reinstall all software, trash Pro Tools prefs, etc. Since switching to TB3 on both machines I've been having nothing but instability with using UAD plugins in Pro Tools. So I recently converted my UAD setup from FW on a 5,1 to TB3, then switched completely to a 7,1.
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